Frequently Asked Questions
Hours of live operation
Friday: 8 a.m. - 5 p.m.
Your Account
How do I open an account?
Call 201-939-5656 to be assigned to an account executive.
What credit terms do you offer?
All accounts are considered C.O.D. until their credit application is approved.
Who can I speak to about my account?
For information about your account, please contact our Credit Manager at (201) 939-5656 x 210. To save on wait times, please have your customer account number and invoice number(s) ready.
My account has open invoices older than 60 days. How will this affect my account?
Your account may be referred to a collection agency, and future terms will be C.O.D. plus.
My account has open invoices exceeding my credit terms. Will my order(s) be shipped?
Unfortunately, no. Invoices must be paid in full, including shipping charges, according to the terms printed on each invoice.
I need to check my credit terms.
Please call Accounts Payable at 201-939-5656 x210.
Placing an Order
How do I find the item I need?
To improve accuracy and ensure you get the exact product(s) you need, we recommend using our product codes and your customer account number.
How do I place an order?
You can place an order using any of the following methods:
- By phone: Contact your designated account executive or our customer service line at (201) 939-5656.
- By email: Send inquiries to orders@parisgourmet.com.
- By text to your account executive.
- By app: Download the Paris Gourmet app on your smartphone and place orders instantly.
When is the ordering deadline?
For truck delivery, orders must be received before 6 p.m.
Where should I send my payments by paper checks?
Paris Gourmet
P.O Box 51090
Newark, NJ 07101-5190
Oops! My check was returned. What happens next?
Our bank will attempt to deposit your check twice before returning it. If unable to deposit, you will receive your returned check and a $50 fee will be added to your account.
Does Paris Gourmet accept electronic payments?
YES. We have several options for electronic payments. Please call Accounts Payable at 201-939-5656 x210 for details.
Delivery
Where’s my order?
If you need to verify the status of your delivery, please contact customer service at (201) 939-5656 or by email at orders@parisgourmet.com
What is the minimum order for truck delivery?
The minimum order for truck delivery is $350.
What are your delivery days/hours in my area?
Our normal delivery times, barring any unforeseen circumstances, are as follows:
|
Area |
Times |
Mon. |
Tues. |
Wed. |
Thurs. |
Fri. |
|
Manhattan |
7:30 a.m. - Noon |
✔ |
✔ |
✔ |
✔ |
✔ |
|
Brooklyn |
9 a.m. - Noon |
✔ |
✔ |
✔ |
✔ |
✔ |
|
Queens |
9 a.m. - Noon |
✔ |
✔ |
✔ |
✔ |
✔ |
|
The Bronx |
9 a.m. - Noon |
✔ | ✔ |
✔ |
✔ | ✔ |
|
Staten Island |
9 a.m. - Noon |
✔ |
||||
|
Westchester |
9 a.m. - Noon |
|
✔ |
✔ |
||
|
Connecticut |
9 a.m. - Noon |
|
✔ |
✔ |
||
|
Northeast New Jersey |
9 a.m. - Noon |
✔ |
|
✔ |
✔ |
|
|
Central New Jersey |
9 a.m. - Noon |
✔ |
✔ |
|||
|
Atlantic City and Southern New Jersey |
9 a.m. - Noon |
✔ |
✔ | |||
|
Greater Philadephia Area |
9 a.m. - Noon |
|
✔ | ✔ | ||
|
Long Island |
9 a.m. - Noon |
✔ |
✔ |
|||
|
The Hamptons (May-Oct.) |
9 a.m. - 5 p.m. |
✔ |
Returns
How do I request a return?
To return an item for credit, please call customer service at (201) 939-5656 x1 within 48 hours of receipt of delivery.
In what form (check, etc.) is a credit on return issued?
Credits are only applied to the invoice on the account. For C.O.D. customers, the credit amount will be deducted from your next invoice by our accounting department.
I returned an item for credit. Can I just deduct that item from my payment?
No. Credit will be issued with a return authorization number only.
Not getting the answer you need here?
How do I find a Paris Gourmet distributor?
Please visit our Contact Us page and fill out the form so we can connect you with the best-fit distributor for your needs.
Not getting the answer you need here?
How do I become a distributor?
If you are a food service distributor interested in our products, please visit our Contact Us page and fill out the form so we can connect you with the right contact.
What are your selling terms for distributors?
- We cannot guarantee inventory at any given time. We do not keep backorders open.
- Our products are sold by the case only — not by the unit. If a quantity of units is ordered that does not equate to a whole number of cases, we will round up to the closest case.
- Our current pricing list supersedes all previous lists or quotes.
- Prices and availability are subject to change without notice.
- Prices quoted are FOB Carlstadt, NJ Freight Collect.
- Paris Gourmet invoices are due in full. Short payments are only permitted with a credit memo reference number.
What are your shipping terms for distributors?
- One “add-on order” per shipment is allowed. Please consolidate your add-ons.
- We sell FOB but may accept drop-shipment requests. We review them on a case-by-case basis.
- UPS orders received before 12 p.m. ship same day. FedEx ground orders ship next-day business. No add-ons.
- All UPS and FedEx orders are subject to a $25 handling charge.
- UPS and FedEx orders are shipped at the customer’s risk. We will not be held responsible for loss/damages caused in transit. We reserve the right to decide what products may be shipped via UPS and FedEx.
- Our pickup address is 145 Grand Street Carlstadt, NJ 07072 (rear entrance). Our hours of operation are Monday-Thursday: 8 a.m. - 5 p.m., Friday: 8 a.m. - 4 p.m. No appointment is necessary. Please advise us if your carrier is not coming on the scheduled pickup day.
What is your return policy for distributors?
To return product(s), please call customer service at (201) 939-5656 x1 within 48 hours of receipt of delivery so that a return authorization can be issued.
- Credit will be issued upon the return of merchandise in a sellable condition.
- Checks are not issued for credit. Credit will be applied to your account.
- No credit can be issued without our return authorization.
- Return of merchandise ordered and received in good condition (including remaining shelf life deemed acceptable by Paris Gourmet) will be subject to a 10% restocking fee.
How do I submit a receiving or billing discrepancy?
Receiving and billing discrepancies must be emailed to info@parisgourmet.com within 48 hours of receipt.
Not getting the answer you need here?
